Return & Refund Policy

Thank you for shopping at icooni.com.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, in its original condition, with all tags attached, and in its original packaging.

You will also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: icooni.store@gmail.com

WhatsApp: +1 (213) 603-1365

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue.

We will review the case and provide an appropriate solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Personalized or custom-made products

• Items that have been used, worn, altered, or damaged after delivery

If you have any questions regarding a specific item, please contact us before making a purchase.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible, the item must be unused, unworn, in its original condition, with tags attached, and in its original packaging.

Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: icooni.store@gmail.com

WhatsApp: +1 (213) 603-1365

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: icooni.store@gmail.com

WhatsApp: +1 (213) 603-1365