Shipping Policy

Thank you for visiting and shopping at icooni.com.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will contact you via email.

Shipping

We offer free worldwide shipping on all orders.

Estimated delivery time: 8–15 business days.

Delivery times may vary depending on the destination, customs clearance procedures, local courier services, weather conditions, and other circumstances beyond our control.

We do not ship to P.O. Boxes or APO/FPO addresses.

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take up to 48 hours to become active.

Shipping Protection

All orders are shipped with tracking information and fully protected during transit.

If your package is lost, damaged, or significantly delayed during shipping, please contact our support team for assistance.

Customs, Duties & Taxes

All applicable customs duties, import taxes, and related fees are included in our shipping service.

Customers are not required to pay additional customs duties or import taxes upon delivery under normal circumstances.

If you encounter any customs-related issues, please contact our support team for assistance.

Lost or Damaged Packages

If your package is lost, damaged during transit, or arrives with an issue, please contact us as soon as possible.

Our support team will review the case and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: icooni.store@gmail.com

WhatsApp: +1 (213) 603-1365